Refund Policy

Last updated: 5 August 2026

This policy sets out when a refund is available for courses and products purchased from TASK — For Training and Business Consultancy (“TASK”). It forms part of our Terms & Conditions.

1. Self-study and digital products

All self-study courses, digital courses, downloadable materials, recorded content and any other digital product sold by TASK are final and non-refundable.

Access to the TASK Learning Management System, course materials and recordings is granted immediately upon successful payment. Because the product is delivered in full at the moment of purchase, no refund, partial refund, credit or exchange will be issued for any reason, including but not limited to:

  • Change of mind after purchase
  • Failure to start, continue or complete the course
  • Failure to pass an examination
  • Lack of available time
  • Duplicate purchase of a course already owned by the same account

By completing checkout you confirm that you have read and accepted this term. Enrolment is personal and non-transferable between accounts.

2. Online (live Zoom) and offline (classroom) courses

Refunds for live courses are governed by the schedule confirmation process below.

Schedule confirmation process

A TASK representative shares the confirmed course schedule with each registered participant no less than two weeks before the course start date. The participant is then asked to confirm, in writing, that the proposed dates and times are suitable. Confirmation may be given by email, WhatsApp or any written channel provided by TASK.

Before you confirm

If you notify TASK in writing that the confirmed schedule does not suit you, and you do so before submitting your availability confirmation, you may request either a transfer to the next available cohort or a full refund of the registration fee. Refunds are processed to the original payment method within 14 business days.

After you confirm

Once you have confirmed your availability for the scheduled dates, the registration is final and no refund will be issued under any circumstances. This includes, without limitation:

  • Not attending one, several or all sessions
  • Withdrawing after the course has started
  • Work, travel or personal commitments arising after confirmation
  • Technical or connectivity problems on the participant’s side during online sessions
  • Failure to pass the examination

This policy exists because seat allocation, instructor scheduling, venue booking and material printing are committed on the basis of confirmed participant numbers. A participant who confirms and then withdraws prevents another candidate from taking that place.

If you do not respond

If you do not respond to the schedule confirmation request within seven days of it being sent, TASK will treat the schedule as accepted and the terms of the “After you confirm” section will apply.

No show or absence

After schedule confirmation, non-attendance does not entitle the participant to a refund, a credit, a transfer or a free repeat of the course. The full service fee remains payable.

3. Cancellation by TASK

TASK reserves the right to cancel or postpone any course due to low registration or circumstances beyond its reasonable control, including but not limited to acts of government, civil unrest, natural disaster, epidemic, strike, or failure of telecommunications or power infrastructure. If TASK cancels a course, registrants will be offered a transfer to an alternative course or a full refund of the registration fee, at the registrant’s choice.

TASK reserves the right to substitute event facilitators where a listed facilitator cannot conduct the program. Substitution of a facilitator is not grounds for a refund.

4. Examination and certifying body fees

Where a certification body charges its own examination, membership or credential fees, those fees are separate from the TASK course fee and are governed by that body’s own refund rules. TASK cannot refund fees paid directly to a certifying body.

5. How to submit a refund request

Send your request to info@task-tc.com with:

  • Your full name
  • Order number
  • Course name
  • Reason for the request

Requests submitted through any other channel will not be treated as formally received. Eligible refunds are processed to the original payment method within 14 business days of approval.

6. Contact

TASK — For Training and Business Consultancy
Villa 113, 2nd District, 5th Settlement, New Cairo, Egypt
Email: info@task-tc.com
Phone: +20 121 144 4452

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